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 Patient and Visitor Guide

Visitor Center Mural
Important Phone Numbers
We understand the importance of reaching the people you want, when you want. Here you will find a directory of key phone numbers listed by department and facility.

Patient Amenities
Amenities large and small go a long way to create positive healing environments for patients and their loved ones. Whether it’s in-room DVD players or free, online access, City of Hope strives to make your visit with us as comfortable as possible.

Visitation Guidelines
Oftentimes, the emotional well-being of our patients depends on the steady love and presence of family and friends. We strongly encourage visits and strive to make them as welcoming as possible.

Your Safety and Security
We are committed to providing a safe and secure place for our patients, staff and visitors. While emergencies are extremely rare, it is important to know what to do, who to call and where to go in case one occurs.

Food and Nutrition Services
Whether it is a special in-room meal made to order, or a bistro sandwich enjoyed in one of cafes, food at City of Hope nourishes both body and spirit.

Patient Rights and Responsibilities
From receiving kind and respectful care, to making informed decisions about treatments, patients have many rights at City of Hope – and we encourage you to know them.

Local Hotels and Points of Interest
We have compiled a list of local hotels, as well as places of interest patients and families might wish to visit, both on campus and in neighboring communities.

Patient Guidelines
It is reassuring to know what to bring for an in-patient stay – and what to leave at home. Here we list essentials to make your stay comfortable.

Preparing for Clinical Appointments
We place a strong emphasis on well-being and convenience. From extended open hours to psychological, physical and spiritual services, our clinics provide a wide range of support for patients and families.

Patient and Family Housing
City of Hope is one of the few medical centers in the nation to offer patients and their caregivers on-site temporary housing throughout their treatment.

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 Gift Shop

City of Hope Gift ShopCards, magazines, fresh and silk floral arrangements, snacks and much more available at our gift shop, conveniently located in the lobby of Helford Hospital.

M-F  8:30 am - 5 pm
Saturday 10 am  - 3 p.m.
Closed on Sunday and legal holidays.

Master Card, Visa, American Express and Discover are gladly accepted with a minimum $10 charge.

To reach us, call our direct line at 626-471-7121.

 Cards for Hope

Send a gift card in someone's name, memory, or honor. We personalize the cards with your message and mail them for you.

 City of Hope Campus Map

NCI CCC LogoCity of Hope, An NCI-designated Comprehensive Cancer Center, is an innovative biomedical research, treatment and educational institution dedicated to the prevention and cure of cancer and other life-threatening illness.
Best Of logoCity of Hope has been named one of "America's Best Hospitals" in cancer and urology by U.S.News & World Report. Read more here...
NCI CCC LogoThe National Comprehensive Cancer Network®
(NCCN), a not-for-profit alliance of 21 of the world’s leading cancer centers, is dedicated to improving the quality and effectiveness of care provided to patients with cancer.
Best Of logoWe subscribe to the HONcode of the Healthcare on the Net Foundation.